Getting Started and Registration
- How can I register a trading account?
- What documents are required for account verification?
- How long does document verification take?
- How can I change the interface language?
- Can I open more than one trading account?
- Are corporate or joint accounts available?
- Does GLEX accept clients from sanctioned or restricted countries?
Account Management
- How can I change my registered address, phone number, or email?
- How do I regain access to my Personal Area?
- How can I change my security method (email, SMS, authenticator app)?
- How do I request the deletion of my personal data?
- How can I close my trading account?
- Can I have accounts in different base currencies?
- How can I update my tax residency or FATCA/CRS information?
Payments and Financial Operations
- What deposit and withdrawal methods are available?
- How long does transaction processing take?
- Can I cancel a withdrawal request?
- Are there fees for financial transactions?
- Can I withdraw funds to a different method than I used to deposit?
- What happens if my deposit didn’t appear in my account?
- Is there a minimum or maximum withdrawal amount?
- What is the company’s refund policy?
Trading and Platforms
- Which trading platforms are supported?
- How do I open or close an order?
- What is a swap, and how is it calculated?
- How do I set Stop Loss and Take Profit levels?
- What are the margin call and stop-out levels?
- Can I use Expert Advisors (EAs) or copy trading?
- Why was my order rejected or pending for too long?
- What are your trading hours?
Technical Issues
- Why can't I log in to the trading terminal?
- Why are trading instruments not visible?
- How can I reset my trading password?
- What should I do if technical issues occur?
Programs and Special Offers
- Is VPS access available?
- What affiliate programs are available?
- How can I participate in bonus programs?
- How are bonuses calculated and credited?
- Can I withdraw bonus funds or profits made with bonuses?
- What happens to bonuses if I make a withdrawal?
- How are affiliate commissions paid and when?
Security and Privacy
- How does the company protect my personal data?
- What measures are taken in the event of a data breach?
- How do I report a privacy violation?
- How can I enable or disable two-factor authentication (2FA)?
- Does the company share my personal data with third parties?
Complaints and Dispute Resolution
- How do I submit a complaint?
- How long does complaint resolution take?
- What should I do if my trade order was executed incorrectly?
- Why is my account blocked?
- Can I appeal a complaint decision?
- Can I escalate my complaint to the regulator?
General Information
- What is GLEX’s regulatory license and registration?
- Does GLEX offer negative balance protection?
- How can I contact customer support and what are the working hours?