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Getting Started and Registration
How can I register a trading account?
What documents are required for account verification?
How long does document verification take?
How can I change the interface language?
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Account Management
How can I change my registered address, phone number, or email?
How do I regain access to my Personal Area?
How can I change my security method (email, SMS, authenticator app)?
How do I request the deletion of my personal data?
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Payments and Financial Operations
What deposit and withdrawal methods are available?
How long does transaction processing take?
Can I cancel a withdrawal request?
Are there fees for financial transactions?
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Trading and Platforms
Which trading platforms are supported?
How do I open or close an order?
What is a swap, and how is it calculated?
How do I set Stop Loss and Take Profit levels?
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Technical Issues
Why can't I log in to the trading terminal?
Why are trading instruments not visible?
How can I reset my trading password?
What should I do if technical issues occur?
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Programs and Special Offers
Is VPS access available?
What affiliate programs are available?
How can I participate in bonus programs?
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Security and Privacy
How does the company protect my personal data?
What measures are taken in the event of a data breach?
How do I report a privacy violation?
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Complaints and Dispute Resolution
How do I submit a complaint?
How long does complaint resolution take?
What should I do if my trade order was executed incorrectly?
Why is my account blocked?
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