Log in to your Personal Area, go to Profile Settings, and update the relevant details. You’ll be asked to confirm the change via a security code sent to your registered contact. • Address change: requires uploading a new valid Proof of Residence document (utility bill, bank statement, etc.) issued within the last 3 months. • Phone or email change: may require additional identity verification (for example, selfie or video check). For security reasons, withdrawals or certain account actions may be temporarily limited for up to 48 hours after updating contact information. If you no longer have access to your previous email or phone number, please contact support@glexglobal.com for assistance.
If you’ve forgotten your password, use the “Forgot Password?” option on the login page. You’ll receive a recovery link via your registered email or SMS. Follow the link to set a new password. If you’ve lost access to both your email and phone number, please contact our support team for identity re-verification. You may be asked to complete a selfie or video verification to confirm account ownership. Such requests are normally reviewed within 1–3 business days. For your security, we will never ask for your password or verification codes via email, chat, or social media.
You can manage your security settings in the Security section of your Personal Area. Choose your preferred verification method — Email, SMS, or Authenticator App (e.g., Google Authenticator, Authy) — and confirm the change using your currently active method. For your protection: • Changing your security method requires confirmation via a verification code. • After the change, withdrawals or high-risk operations may be temporarily limited for up to 24–48 hours. • You can generate recovery codes to restore access if you lose your device — keep them in a safe place. Never share your codes or passwords with anyone, including company representatives.
You can request data deletion via the “Privacy and Data Protection” section in your Personal Area or by emailing support@glexglobal.com. Your request will be reviewed and processed within 30 calendar days, with possible extension (up to 60 days) if additional assessment is required. Please note: • We are legally required to retain certain records (e.g., identification data, transaction logs, AML/KYC information) for up to 5–7 years, as mandated by financial regulations. • Data deletion is not possible while your account has an active balance or pending obligations. • Once deletion is complete, your account and trading history cannot be restored. For more details, please refer to our Privacy Policy and Data Retention Statement.
To close your account, submit a request through your Personal Area → Profile → Account Closure. Ensure your balance is withdrawn before submitting the request. After closure, account data is securely archived and retained for up to 7 years in accordance with regulatory requirements.
Yes, you can open additional accounts in other base currencies (USD, EUR, etc.). Please note that the base currency of an account cannot be changed after it has been created.
You can update your tax residency details by contacting our compliance team via support@glexglobal.com and providing updated documentation. According to international regulations (FATCA/CRS), you must keep your tax information accurate and current.